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In the office, we are ready to assist customers. All our Service Desk employees have the knowledge and experience to respond specifically to a question or request. Customers can submit their requests via email, WhatsApp, or phone. We aim to maintain the shortest possible response time across all channels.

Our Service Desk employee listens to the customer and assesses the situation. Based on this, a task is created for our field service. Our communication system, equipped with a highly detailed decision tree, allows us to quickly create a detailed ticket. With this information, the task is automatically assigned to the right technician in the correct service area. Additionally, the technician immediately knows what maintenance work is needed for which part.

When assigning the task to a technician, the system selects the best, fastest, and most sustainable option for execution. As soon as a time slot for the work is determined, it is promptly communicated back to the customer. Sometimes the task needs to be carried out by an external partner, in which case we always ensure a warm transfer for the customer.