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What does our maintenance process look like?
How do we carry out maintenance on student housing? Take a look at our process below, from the first contact with the resident to the evaluation of the job.
The tenant submits a repair request.
Our Service Desk employees are ready to quickly answer customer inquiries. They can contact us via email, WhatsApp, or phone for any conceivable issues in and around the home. For example, is there a leaking shower faucet? Our staff will immediately get to work to resolve the problem as quickly as possible.
The request is quickly processed in our system.
Our Service Desk employee has been informed by the customer and gets to work. A detailed task, containing all the necessary information, is created in a short time. The task is sent to the appropriate technician, who immediately knows what needs to be done.
The driving force behind this is a highly detailed tree structure.
Using an extensive decision tree, the task is processed. All conceivable factors and data are considered to execute the task as quickly and efficiently as possible. The system determines who is best suited to perform the job based on distance and availability. Additionally, the technician immediately knows what needs to be done and which parts are required.
A skilled technician sets out to perform the repair.
The technician from our own team or one of our reliable partners always heads out well-prepared. The problem is known, and the correct parts are already ready in the van. The technician only leaves once the customer's request has been satisfactorily resolved.
Solved! Is there anything that can be improved?
In all our work, we apply extensive logging and optimization. We are always looking for ways to further refine and streamline our tasks. This could involve faster processing, fewer trips, or more sustainable use of parts. Every step in our process is meticulously recorded and regularly reviewed.
Want to know more? We’re here for you!
Looking for the reliable maintenance partner in student housing? We’re happy to answer all your questions.
